Overview

This Refund Policy governs all bookings made through OZ Travelers (``the Company,`` ``we,`` ``us,`` or ``our``). By confirming a booking with us, you agree to the terms outlined in this policy.

Our ability to issue refunds depends significantly on the refund and cancellation terms imposed by airlines, hotels, tour operators, and other third-party suppliers. We will always act as your advocate in securing refunds where they are available.

Cancellation by the Client

If you wish to cancel a booking, please notify us in writing as soon as possible at info@oz-travelers.com. Refund entitlements depend on the time of cancellation:

More than 60 days before departure: Full refund of the deposit, less any non-refundable supplier costs already incurred.
30–60 days before departure: 50% of the total booking value, subject to supplier policies.
15–29 days before departure: 25% of the total booking value, subject to supplier policies.
Fewer than 14 days before departure: No refund is available in most cases. We will make every effort to recover any refundable elements on your behalf.
Our service fees are non-refundable once a booking has been confirmed and services rendered.

Non-Refundable Bookings

Certain bookings are sold on a strictly non-refundable basis at discounted rates. These include:

Non-refundable airline tickets (typically marked ``non-flex`` or ``basic`` fares)
Promotional hotel rates with no-cancellation conditions
Certain package deals where suppliers specify non-refundable terms
Visa application fees paid to government authorities
We will clearly indicate at the time of booking if any component is non-refundable. We strongly recommend purchasing comprehensive travel insurance to cover these eventualities.

Cancellation by the Company

In the unlikely event that we must cancel your booking (excluding circumstances beyond our control), we will:

Offer a full refund of all monies paid to us
Offer an alternative booking of comparable quality, where available
Notify you in writing without unnecessary delay

Exceptional Circumstances (Force Majeure)

Where travel is disrupted by events outside our control — including but not limited to natural disasters, pandemic restrictions, government travel bans, war, or civil unrest — refunds will be handled in accordance with individual supplier terms and any applicable consumer protection regulations.

We will always endeavour to secure the best possible outcome for affected clients, including rebooking, credit notes, or partial refunds where suppliers permit.

Processing Refunds

Approved refunds will be processed to the original payment method within 14 working days of the refund being confirmed. Processing times for bank transfers and card refunds may vary depending on your financial institution.

How to Request a Refund

To initiate a refund request, please contact us via:

Email: info@oz-travelers.com
Telephone: 00000000
Please include your booking reference, the reason for cancellation, and any supporting documentation where applicable.